Name

Email *

Please enter an email you check daily - we will use this to communicate with you about your custom order.

What size do you want your rug to be? *

Tiny - 10x10 Inch
Small - 20x20 Inch
Medium - 30x30 Inch
Large - 40x40 Inch
XLarge - 50x50 Inch
Other - Tell me below!

This is just a guideline - actual size may vary.

Please attach a reference image for your rug design. *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload a high quality image, with clear lines and easy to read colours. No realistic images or rug designs by other creators, please!

Please describe your rug design. *

Details such as colours, style, theme, use of high/low pile, and other requirements can help me perfect your idea. Additional context, such as where you plan to use your rug, or where you got the inspiration from, is optional but helpful!

Delivery date

Pickup date

Custom Order Agreement

By submitting your custom order, you are agreeing to these terms:

Deposit & Payment

I agree to pay a non-refundable deposit of 50% once a final price is confirmed to initiate production. I understand the remaining 50% must be paid before shipment of my rug. If the remaining balance is not paid within 30 days of completion, I understand that Ruggids reserves the right to cancel the order without refund of the deposit.

Final Design Approvals

I agree that once I approve the final design of my rug, no further design changes can be made without additional costs and/or timeline adjustments. I understand that minor variations in colour and texture may occur due to material availability and screen displays. I confirm I have provided accurate measurements and that the rug will be produced to these specifications.

Production Timeline

I acknowledge the estimated production may take on average 2-3 weeks after the deposit has been paid, up to a maximum of 6 weeks. I understand delays may occur due to material sourcing or shipping conditions.

Refunds & Cancellations

I understand that due to the custom nature of this product, all sales are final and no refunds will be issued after production begins. I may cancel before production begins but understand my deposit is non-refundable.

Shipping & Delivery

I will provide accurate shipping information and understand I am responsible for any additional delivery costs, including customs or taxes, if applicable. I acknowledge that once the item is shipped, Ruggids is not responsible for delays or damage caused during transit. If a shipment is returned due to incorrect address details provided by me, I agree to cover the cost of re-shipping.

I confirm that I have read, understood, and agree to the above terms. *

Thanks for submitting your custom order!

We appreciate you getting in touch with us about your custom rug order!

We will get back to you as soon as possible via email.

Please check it regularly (and check your spam, just in case)!

Thanks for submitting your custom order!

We appreciate you getting in touch with us about your custom rug order!

We will get back to you as soon as possible via email.

Please check it regularly (and check your spam, just in case)!

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